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SOAK
Shipping Policy

TERMS AND CONDITIONS

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Welcome to Soak, these Terms and Conditions govern the use of our website and the purchase of our products. By using our website and purchasing products, you agree to comply with these Terms. Please read them carefully.

 

1. General Information

  • Business Name: Soak Studio

  • Business Address: Auckland, New Zealand

  • Email Contact: Studiossoak@gmail.com

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2. Products and Availability

We sell customized New Era caps exclusively to customers in New Zealand. All products offered on our website are subject to availability. If an item is unavailable or out of stock, we will notify you and provide alternatives or offer a refund.

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3. Ordering Process

By placing an order on our website, you are making an offer to purchase the products listed in your order. We reserve the right to refuse or cancel an order at any time for reasons such as product unavailability, errors in pricing, or fraud concerns.

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4. Pricing

All prices are listed in New Zealand Dollars (NZD) and include applicable taxes. We reserve the right to update prices at any time without prior notice. Shipping costs will be added during checkout.

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5. Payment

We accept payment via credit cards & Afterpay. Full payment is required before shipment of any product.

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6. Customization

For customized New Era caps, we require clear instructions for your design. We are not responsible for any errors or inaccuracies in custom orders made based on customer-provided information. All custom orders are non-refundable unless defective.

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7. Limitation of Liability

To the extent permitted by law, Soak is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the purchased product(s).

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8. Intellectual Property

All content on this website, including logos, images, and designs, are owned by Soak or used with permission. You may not copy, modify, or distribute any of this content without our written consent.

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9. Privacy and Security

We value your privacy. For information on how we collect and protect your personal data, please refer to our [Privacy Policy]. By using our website, you consent to our privacy practices.

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10. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these Terms will be resolved in New Zealand courts.

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RETURN POLICY 

At Soak, we strive to provide high-quality products. However, we understand that sometimes returns are necessary. Please review our return policy below.

General Return Policy

  • Custom Products: Due to the personalized nature of our custom New Era caps, we do not accept returns unless the product is defective or incorrectly made.

  • Gold Jewellery: We accept returns for jewellery items that are unused and in their original packaging within 14 days of purchase.

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Conditions for Returns

  • Products must be in new, unused condition.

  • All original packaging, tags, and accessories must be included.

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Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange a return and provide you with a full refund or replacement.

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Return Process

To initiate a return, please contact us at Studiossoak@gmail.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.

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Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • If we are responsible for the return, we will cover the shipping costs.

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SHIPPING POLICY

We are pleased to offer shipping within New Zealand for all our products. Please review our shipping policy below:

1. Shipping Areas

We only ship to New Zealand addresses.

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2. Processing Time

  • All orders are processed and produced 5-7 business days

  • Custom orders may take 7-10 business days depending on the complexity of the design.

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3. Shipping Methods and Costs

  • Standard Shipping: $8.00, typically takes 3-5 business days.

  • Express shipping will be available soon

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4. Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to track your shipment.

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5. Delays

While we strive to meet our estimated shipping times, delays may occur due to unforeseen circumstances such as weather or courier delays. We are not responsible for such delays, but we will do our best to keep you informed.

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6. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at Studiossoak@gmail.com. We will work with the courier to resolve the issue.

Payment Methods
Returns Policy
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